Privacy Policy

1. Introduction

("WalletConvert", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency conversion services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you as an individual, including:

• Full name and date of birth
• Email address and phone number
• Residential address
• Government-issued identification documents
• Selfie photographs for identity verification
• Bank account or mobile money details

2.2 Transaction Information

We collect details about your transactions, including:

• Cryptocurrency wallet addresses
• Transaction amounts and timestamps
• Exchange rates applied
• Payment method information
• Transaction history

2.3 Technical Information

We automatically collect certain technical information, including:

• IP address and device information
• Browser type and version
• Operating system
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To process your cryptocurrency conversions and deliver funds
• Identity Verification: To comply with Know Your Customer (KYC) requirements
• Security: To prevent fraud, money laundering, and other illegal activities
• Communication: To send transaction confirmations and important updates
• Customer Support: To respond to your inquiries and provide assistance
• Improvement: To analyze and improve our services
• Legal Compliance: To comply with applicable laws and regulations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Purpose	Legal Basis
Service provision	Contract performance
KYC/AML compliance	Legal obligation
Fraud prevention	Legitimate interests
Marketing communications	Consent

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Partners

We share necessary information with Yellowcard Financial Inc., our licensed financial infrastructure partner, to process your transactions.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulations, including:

• Responding to subpoenas or legal process
• Reporting suspicious transactions to financial intelligence units
• Complying with anti-money laundering regulations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.4 Consent

We may share your information with your explicit consent for specific purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• 256-bit SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 5-7 years for financial records)
• Resolve disputes and enforce our agreements
• Conduct legitimate business purposes

After the retention period, we securely delete or anonymize your personal information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, please contact us at mi@walletconvert.com

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Your explicit consent

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Improve our services

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our services.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

12. Marketing Communications

With your consent, we may send you marketing communications about our services. You can opt-out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at mi@walletconvert.com
• Updating your communication preferences in your account

13. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our platform

15. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact:

You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.