Frequently Asked Questions

WalletConvert is a crypto-to-cash conversion platform that allows you to instantly convert your cryptocurrency to local currency across Africa. We partner with Yellowcard to provide secure, licensed infrastructure for all transactions.

Our service supports multiple cryptocurrencies and delivers funds directly to your bank account or mobile money wallet.

We currently support 20+ countries across Africa, including:

• Nigeria (NGN)
• South Africa (ZAR)
• Kenya (KES)
• Ghana (GHS)
• Uganda (UGX)
• Rwanda (RWF)
• Tanzania (TZS)
• And many more...

Check our coverage map for the full list of supported countries and payment methods.

We support major cryptocurrencies including:

• Bitcoin (BTC)
• Ethereum (ETH)
• USDT (Tether)
• USDC (USD Coin)
• Solana (SOL)
• Polygon (POL)
• And more...

Each cryptocurrency may support different blockchain networks. Check the specific crypto for available networks.

Identity verification (KYC) is required by financial regulations to prevent fraud, money laundering, and ensure the security of all users. This is a standard requirement for all licensed financial services.

Your information is securely processed through our partner Yellowcard's verified systems and is never shared with third parties.

You'll need one of the following valid government-issued IDs:

• National ID card
• Passport
• Driver's license

The document must be valid (not expired) and clearly show your photo, full name, and date of birth.

Most verifications are completed instantly using our automated system. In some cases, manual review may be required, which can take up to 24 hours.

You'll receive an email notification once your verification is complete.

Conversion times depend on your payment method:

• Mobile Money: Instant (within minutes)
• Bank Transfer: Instant to 24-48 hours depending on your country
• Instant EFT (South Africa): Within minutes

Note: Blockchain confirmation times may add 10-30 minutes depending on network congestion.

Transaction limits vary by country and payment method:

• Minimum: $10 USD equivalent
• Maximum: $10,000 - $100,000 USD equivalent per transaction

Daily and monthly limits may apply based on your verification level and transaction history.

Transactions cannot be cancelled once the cryptocurrency has been sent to our wallet address. This is because blockchain transactions are irreversible.

Always double-check your payment details before confirming a transaction.

Our fee structure is simple and transparent:

• Service Fee: 0.8% of the transaction amount
• Network Fee: Small fixed fee based on your receiving currency (e.g., ₦50 for Nigeria)

All fees are clearly shown before you confirm your transaction. There are no hidden charges.

We offer real-time market rates updated every second. Our rates are competitive and include a small spread to cover operational costs.

The exact rate you see when creating a transaction is the rate you get - no surprises!

Yes, limits depend on your verification level:

• Basic Verification: Up to $10,000 per transaction
• Enhanced Verification: Up to $100,000 per transaction
• Business Accounts: Custom limits available

Contact us for business account inquiries and custom limits.

Yes, WalletConvert is completely safe. We use:

• Bank-grade 256-bit SSL encryption
• Licensed and regulated infrastructure through Yellowcard
• Secure wallet systems with cold storage
• Strict KYC and AML compliance

We never store your private keys or have access to your crypto wallets.

Your personal data is encrypted and securely stored. We follow strict data protection regulations and never share your information with third parties without your consent.

All KYC data is processed through Yellowcard's secure, regulated systems.

Cryptocurrency transactions are irreversible. If you send crypto to the wrong address, we cannot recover it. Always:

• Double-check the wallet address
• Verify you're using the correct network
• Send a small test amount first for large transactions

If your transaction is delayed:

• Check the blockchain explorer for confirmation status
• Ensure you sent the exact amount requested
• Verify you used the correct network (e.g., ERC20 vs TRC20)
• Bank transfers may take 24-48 hours in some countries

If the issue persists, contact our support team with your transaction ID.

First, check:

• Your payment details were entered correctly
• The transaction shows as completed in your account
• Your bank account or mobile money can receive funds

Most issues are resolved within 24 hours. Contact support if you still haven't received your funds after this time.

Common reasons for rejection include:

• Blurry or unclear document photos
• Expired documents
• Name mismatch with account details
• Document not fully visible

You can resubmit with a clearer photo or different document. Contact support if you need assistance.